Refund policy

At Scoops & Scoops, we take great care in preparing and packing every order to ensure it reaches you in perfect condition. Due to the nature of our products — which include mystery bundles, beauty items, and personal care products — we do not offer refunds or exchanges unless an item is faulty or not as described.

Please note that mystery bundles are sold as surprise items, and individual product preferences or duplicates do not qualify for a refund or exchange.


Order Inspection:

We kindly ask that you inspect your order upon delivery and contact us immediately within 7 days of receipt if you notice any issues such as missing, damaged, or faulty items. You can reach us via our contact form page or TikTok DM with your order number, clear photos, and a description of the issue.

Requests for faulty or damaged items made after this 7-day window will not be accepted, as we are unable to verify the condition of the products beyond that timeframe.

If a return has been authorised, the customer is responsible for all return shipping costs.

We strongly recommend using a tracked delivery service, as we cannot be held responsible for returns lost or damaged in transit.

No refund or replacement will be issued until the returned item(s) have been received and inspected by us.

 

If an item arrives damaged or faulty, we will do our best to rectify the issue promptly. Where possible, we will replace the faulty item.

If a replacement is unavailable, a full refund will be issued for the affected item(s), minus any original shipping costs.


Exceptions:

 

  • We cannot accept returns or refunds for change of mind, dislike of scent, or product duplication within a mystery bundle.
  • All products must be unused and in their original condition if a return is requested for a faulty item.

  • If an item is returned to us that is not faulty or does not meet the conditions outlined in this policy, no refund or exchange will be issued.

    The customer will be responsible for any return shipping costs, and the item may be sent back to you at your expense.